Frequently Asked Questions
Everything you need to know about bringing Woven home.
What materials are used in Woven products?
We prioritize ethically sourced, natural fibers including organic cotton, sustainable linen, and premium wool. Each product page features a detailed breakdown of the specific materials used.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items or handcrafted rugs, delivery may take 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, Woven ships to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return policy?
We offer a 30-day return window for most items in their original condition. Please note that custom-made pieces and final sale items are not eligible for return.
How should I care for my Woven textiles?
To preserve the integrity of the weave, we recommend professional cleaning for rugs and gentle machine washing in cold water for linens. Specific care instructions are included on every product label.
Are your manufacturing processes ethical?
Yes, we partner exclusively with Fair Trade certified artisans and factories that guarantee safe working conditions and fair wages for all employees.